Frequently Asked Questions
We serve New Orleans and the surrounding areas (Westbank, Kenner, Metairie, Chalmette). We DO NOT travel to areas outside of these.
We offer 2 different soft play packages and 3 other rental packages.
Soft Play Packages:
- Mini Play (10x10): Great option for smaller spaces. Intended for 5 or less children. 3x3ft Ball Pit. Bounce house and certain pieces of equipment not included.
- Little Play (10x14): Largest package, includes a bounce house and all equipment. Ball Pit 3x6ft. Intended for 6 or more children.
Other Packages:
- Ball Pit Only: 6x6x2 white ball pit, 8x8 white floor mats, 10x10 white tent.
- Bounce House Only: 14x10x11 white bounce house.
- Ball Pit & Bounce House: 6x6x2 white ball pit, 8x8 white floor mats, 10x10 white tent, 14x10x11 white bounce house.
The best way to inquire about booking is to fill out the booking inquiry form on the website's home page. Once submitted, we will send you an email with pricing & information on our packages within 12 hours.
We know how stressful hosting a party can be so we strive to make the booking process as simple as possible for you! Expect the booking process to go as follows:
You submit a booking inquiry form (on website home page).
We respond within 12 hours with pricing and info on our packages.
You choose a package & make a deposit to reserve your party date and sign the waiver.
No just sit back and relax, we take care of everything else from here! (:
Yes! Our packages come in a base color of white. We will match the ball pit balls to your theme colors. We'll also customize the ball pit wall with a happy birthday phrase + any theme designs at no additional charge! If your theme has colors we don’t currently have we will try our best to get them.
We require hard, clean, dry and leveled surfaces to set our soft play equipment on. Ex: indoors, paved ground or dry low cut grass. We will not set up on sand, mud, wet or uneven surfaces.
PLEASE NOTE: WE HIGHLY RECOMMEND CONCRETE. If you choose to set up the soft play area on grass, the floor mats WILL buckle. To prevent buckling - paved ground is best for set up's.
All soft play equipment, gate, floor mats, tent and bounce houses are sanitized throughly before and after each use. We use toxic free, fragrance free, all-natural plant- based disinfectant product to ensure no germs are left behind so your little one and guests can play with no worries.
We do not set up outdoors on grass if it has rained 24 hours prior or if it will rain the day of. We require you to have a back up plan ( indoor area or paved outdoor area) just in case mother nature is not on our side when planning on an outdoor/outdoor grass set up.
All packages have a rental duration of 4 hours. Additional hours can be booked for a fee. If less time is desired we can do an early pick up.
